Tag Archives: Comcast customer service

Cable out an I iz not happy

I'll be waiting.

Apparently my DVR cable box is malfunctioning. I know this because after an hour on my own trying to get it to reboot properly, and another 45 minutes on the phone with a technician, I have no cable. I must say this for Comcast, they have patient and agreeable phone techs. But I still don’t have TV.

My problem is the box and no amount of resetting from here or from their end is going to fix it. New box needed. But it’s Saturday night. And it’s a holiday weekend. And the offices are closed. And the first time they can get someone out here with a new box is Tuesday. 

When my power goes down and I call the utility company, they don’t tell me they are taking the weekend off – and neither should Comcast. They’re not a boutique service – they provide access to an essential utility for their customers. I pay lottsa US dollars every month to provide that access. Saying  “sorry Tuesday is the best we can do” is not good enough.

I shall visit the Comcast office next week and arrange for them to adjust my bill commensurate with how I price my own time.  I figure three free months? Or should I ask for more? I’m sure they’ll be agreeable about it.