. . . for that ACA website clusterf*ck. Official statements aren’t of much use yet, although I expect there will be hearings down the road.
I’m deeply curious about what went into the thinking, and then what went on behind the scenes with the legions of technocrats who built the site. They’re the ones who usually get it right and this time they got it so so wrong.
Most puzzling and bizarre – why does the site block users from browsing unless they register an account? Have the designers never visited a retail website? Shopping comes first, establish an account comes second, sign up (or add to your cart as we know it) is penultimate and finally it’s time to pay up and the transaction is done.
A puzzlement. Soon there will be some in-depth investigative reporting in reputable media outlets on how it went wrong. I look forward to reading those stories.