If you’ve had occasion to use a Federal government website to get information – personal or other – you know how good these sites are. They’re intuitive, have rational architecture and are easy for the user to navigate. No dead ends. They do, as did ‘Brownie’ in George W’s memorable words, a ‘great job’.
And then there are the service corporations we all rely on – like Comcast. I’ve never had a pleasant experience with them online. Finding info is difficult because all the ‘buy more stuff from us’ gets in the way. Using their Search function leads to Google as often as it does to a relevant link on their own site. They clearly aren’t interested in servicing existing customers.
Oddly, they do a better job on the phone. I’ve mostly been able to get through to someone, usually the right person and they do try to help. But online they’re just awful.
Today I tried to sign on – something I’ve done dozens of times over the years – but my PIN was rejected. Doesn’t match their records they say. It’s nonsense, but that hardly matters since I can’t get in.
I clicked the ‘Help with Pin’ link – the message says they will email or send via the USPS (really!) within five business days. FIVE BUSINESS DAYS!
I’m speechless (not really). But F-R-E-E-D-O-M.